Enveyo Alerting™ gives you seamless, automated delivery communication—so customers stay informed, your team stays focused, and you deliver an experience that keeps people coming back.
Monitor shipments in real time
Set customer expectations
Protect the customer experience
Managing delivery communication without clean, reliable shipping data puts your customer‑service team at risk—fueling preventable tickets, avoidable escalations, and a costly breakdown in trust.
Without accurate, proactive and timely alerts:
Customers flood your team with "Where’s my order?" (WISMO) calls and tickets
Teams waste hours chasing tracking details across carrier portals
Unexpected delays and exceptions blindside customers
Negative reviews and churn increase as post-purchase confidence erodes
Revenue is lost when disappointed customers don’t come back
Leadership confidence fades when delivery issues keep surfacing
Enveyo Alerting™ connects key carrier events to automated customer updates—so you deliver clarity and a world-class post-purchase experience.
Reduce customer-service volume quickly and realize savings.
Power key updates with clean, reliable information customers can trust.
Deliver clear, proactive key updates that build trust and loyalty.
Stay ahead of exceptions before they impact customers or support teams.
Deliver consistent, dependable updates that customers teams can rely on.
Support growth without caps on users, carriers, or shipment volume.
Enveyo Alerting™ is built to help teams meet rising delivery expectations—setting clear, timely expectations at shipment milestones so customers stay informed, support teams stay ahead, and trust is never left to chance.
Keep customers informed automatically of key events.
Deliver consistent, on-brand updates via email, SMS, and tracking pages.
Get all the carriers you need with seamless onboarding and management.
Deflect status inquiries and reduce customer-service workload.
Every team member sees exactly what they need with role‑specific dashboards.
Give customers clear, honest updates when something goes wrong—before they have to ask.
Turn delivery updates into trust-building touchpoints that drive repeat business.
Leverage the power of unlimited because logistics shouldn’t have limits.
Connect carrier events, tracking feeds, and order data—any format, any frequency.
Alerts trigger instantly when events occur, ensuring customers hear from you before they ask.
Make trusted, data-driven decisions at shipment speed.
Delivery Exceptions
Shipment Exceptions
Most alerting tools react after problems happen or rely on basic status updates. Enveyo Alerting™ proactively monitors real-time shipment data to surface issues early, notify the right teams, and protect the customer experience before disruptions escalate.
Feature
Enveyo Alerting ™
Other Alerting Services
Data Quality
Clean, normalized, event-level data
Inconsistent carrier feeds
Automation
End-to-end alerts at every key milestone
Partial or delayed notifications
Visibility
Unified shipment view across carriers
Fragmented portals, limited context
Customer Experience
Branded email, SMS, and landing pages
Generic or inconsistent updates
Proactive Detection
Proactive & timely exception alerts
Reactive or missing alerts
Scalability (Users, Carriers, Volume)
Unlimited users, carriers, and transactions*
Paywalls, seat limits, and volume-based limits
*Contract costs may apply.
Clear, trusted reporting teams and customers can rely on.
Smarter pricing and scenario decisions.
Automated parcel management that saves costs.
Real‑time updates your clients can trust.
Automatic recovery that protects margins.
We know what it’s like to overpay for your logistics software that underperforms and is loaded with limitations. With Enveyo, you get unlimited logistics capability without the inflated price tag.
Onboard any carrier in any region.
Unify every shipment, order, and event.
Your growth should fuel savings, not penalties.
Give visibility to everyone who needs it.
One platform for analysis → modeling → execution → tracking → audit.
“Without Enveyo’s tools, [improvements] wouldn’t have been possible. Their tools and reporting give us immediate and ongoing visibility that allows us to continually identify opportunities to optimize and introduce efficiencies.”
Director of Distribution at CooperVision
We take a quick look at your biggest challenges and show you how your shipping operations can improve—where costs slip, where delays show up, and how clearer data puts you back in control.
Once you’re ready, we make the switch easy—bringing your data, carriers, and workflows into one platform without disrupting operations, so you get clear visibility from day one.
With unlimited visibility, automation, and insight in one place, you finally get control. Your team makes faster decisions, avoids costly mistakes, and runs logistics that feel clear, predictable, and scalable.
A practical guide to reducing risk, controlling costs, and staying flexible as shipping demands change
Learn why single‑carrier strategies break down, how leading shippers diversify their carrier mix, and what it takes to build a multi‑carrier strategy that can handle rising volume, tighter capacity, and higher delivery expectations.
Practical, data‑driven guidance to help you cut costs, automate workflows, and improve delivery performance.
Industry research shows that WISMO (“Where is my order?”) questions can account for 20–50% or more of all e-commerce support tickets. Enveyo Alerting™ deflects those tickets by sending proactive, real-time delivery updates so customers can check their status instead of contacting your team.
Most teams see an immediate drop in WISMO volume once automated notifications go live, with further gains as rules and triggers are tuned to their operation. Savings come from fewer tickets, shorter handle times, and higher customer satisfaction.
You can configure alerts for key milestones like order creation, shipped (ship confirmation), out for delivery, delivered, and when an exception event occurs across all connected carriers.
Yes. Alerting supports email, SMS, and branded landing pages so you can meet customers on the channels they prefer while keeping the experience consistent with your brand.
Yes. Alerting plugs into Enveyo’s unified data layer, which connects to any carrier, WMS, TMS, ERP, or commerce system and normalizes events into a single source of truth.
Absolutely. Shippers use Alerting to reduce WISMO and improve customer experience, while 3PLs can provide white-labeled notifications on behalf of clients, reduce inbound status calls, and strengthen their value as a logistics partner.
Clear, proactive communication reduces anxiety in the “waiting” period after purchase, where most customers repeatedly check tracking. Turning that time into a reliable, branded experience builds trust, encourages repeat purchases, and opens up space for post-purchase offers.
Yes. Alerting is built on Enveyo’s unlimited model—unlimited users, carriers, data, and transactions—so you can support high-volume operations and seasonal spikes without changing platforms.
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Together, we'll walk through your goals and challenges.
If it’s a fit, we map out a clear path forward.
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